FAQs
Points & Perks is a loyalty program that rewards members with points every time you shop in store or online! All members can redeem points and earn access to exclusive benefits like shipping discounts, birthday gifts and special offers. Members can also earn points for following us on social media, leaving a product review and referring friends.
Points & Perks for online orders officially began on September 19, 2022. Any online purchases made prior to this date will not be awarded points.
You must be logged in or create an account online in order to earn points on your online purchases. If you check out as a guest, you will not be rewarded any points for those orders.
Contact us at info@naplessoap.com, and we'll be glad to review your account history!
It's simple. Earn 10 points for every whole dollar you spend. For example, if your product subtotal is $120.50, you will earn 1,200 points. You can also earn points for referring a friend or on your birthday! Please note, you will not earn points on taxes or shipping.
Love Naples Soap Company? Want to share the love AND earn points, too? Copy and paste the referral link from your Perks & Points widget account and share with friends and family!
Your friend will receive 500 points for placing an online order over $50 within 14 days of filling out the referral registration form.
Once her/his order ships, YOU will automatically receive 750 points.
Questions? Please reach out to customer service at info@naplessoap.com.
Points can be redeemed by selecting an available discount from the Redeem option located in the lower left corner of your screen. From there, you can select to redeem $10, $20, or $30 off your next order depending on your balance.
No. Your points do not expire!
Your points will be restored to your Points & Perks accounts after your one-time unique coupon code is either canceled or expired.
You can cancel the coupon code inside the Points & Perks widget (Profile Icon>History) or wait for the coupon code to expire in order for your points to be returned to your account balance. After cancellation or expiration, it may take up to 24 hours for your points to be fully restored. Your redemption coupon codes can be canceled in the widget by clicking "History" and selecting the desired coupon code and selecting "Cancel."
Points are awarded after your order has shipped.
It’s free to enroll! You are automatically enrolled when you create an account on www.naplessoap.com, and you’ll automatically be enrolled in the Points & Perks Program. You can also enroll in stores!
No. Unfortunately, we cannot refund or exchange free products unless your products arrive damaged.
Yes. You can earn rewards online and in stores. Points cannot be earned by purchasing Naples Soap Company products from our wholesale partners.
Points earned with each purchase are updated once your order is processed and shipped. Points earned using other program benefits may be reflected immediately in your account, with the exception of referrals. If you have additional questions about points, please contact our customer support team at info@naplessoap.com.
Make sure to enter your birthday in your Perks & Points widget settings (Profile Icon>Profile)! Five (5) days before your birthday, we will add 1,000 points to your balance and send you a notification email. Birthday points are available for new accounts 30 days after you enroll in the Perks & Points Program.
Step 1: Click on the Points& Perks Widget
Step 2: Click on the Profile Icon and Select "Profile"
Step 3: Enter your birthday in the date field and click "Save".
After your friend makes their first online purchase of $50 or more.
You can only use one coupon code per transaction. Your Points & Perks are redeemed on your order as a coupon code, so you will need to choose just one coupon for redemption.